Shipping policy

At Gilded Roach, we take great care in packaging and shipping our jewelry to ensure it arrives safely and securely. We are also committed to sustainability and use eco-friendly packaging whenever possible. Below are the details of our shipping policy:

Processing Time

  • Orders are processed within 1-3 business days.
  • Special requests like resizing may require additional processing time. We will communicate any delays directly with you.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Estimates

  • We offer multiple shipping options at checkout, including economy, standard and expedited services.
  • Domestic Economy shipping is Free for items over $200
  • Domestic Ground shipping typically takes 7-10 business days.
  • International shipping is available to select countries.
  • Expedited and International shipping costs are calculated at checkout based on your location and selected shipping method.

Shipping Carriers

  • We use trusted carriers such as USPS, DHS, FedEx, and UPS for domestic and international orders.
  • A tracking number will be provided once your order has shipped.

Insurance & Signature Confirmation

  • Insurance is included on all domestic orders to protect against loss or damage during transit.
  • International insurance is required at an additional cost and must be paid for by the customer.
  • Orders over $500 will require signature confirmation upon delivery.

Customs, Duties & Taxes (For International Orders)

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Gilded Roach is not responsible for delays due to customs processing.

Lost, Stolen, or Damaged Packages

  • If your package is lost or stolen, please contact us immediately so we can assist in filing a claim with the carrier.
  • If your package arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery.

Address Accuracy

  • Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges

  • Please refer to our Refund Policy for details on how to return or exchange an item.

For any shipping-related questions, feel free to contact us at sales@gildedroach.com or (612)750-8341.